Bambou Company Return and Refund Policy

Returns and Refunds Policy

Thank you for shopping at Bambou Company Vietnam. If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 7 days of the deleviry date of original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that the product was delivered in the last 7 days and it isn't used or damaged. Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:
•    By email: support[at]
•    By visiting this page on our website:

Send the product to:

The Bambou Company
15 Biet Thu Street
Nha Trang
Khanh Hoa, Vietnam
+84 58 3880 620

Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Bambou Company Vietnam.

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Sale items
Sale items can be refunded.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
•    By email: support[at]
•    By visiting this page on our website:

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